Privacy Policy

This Privacy Policy explains how Green Valley Support Services Pty Ltd (GVSS) collects, uses, and looks after your personal information. It applies to everyone who visits our website, makes an enquiry, or receives supports from us. We take your privacy seriously, and we handle your information with care and respect.

We may collect personal information including your name, phone number, email address, and postal address. We also collect information relevant to your NDIS plan, your support needs, and your health where this is needed to deliver safe and appropriate services. When you visit our website, we may also collect technical data such as your IP address and browser activity.

We collect your information so we can respond to your enquiries, deliver the right supports, and keep our services running well. We also use it to meet our obligations as a registered NDIS provider, including reporting to the National Disability Insurance Agency (NDIA) where required. Your information helps us understand what is working and where we can do better.

Your information is stored in secure systems with access limited to staff who need it to do their job. We do not keep your data for longer than necessary. When your information is no longer needed, it is disposed of safely and in line with Australian privacy law.

Our website uses cookies, which are small files stored on your device that help the site work properly and track how it is being used. Cookies do not identify you personally. You can turn cookies off in your browser settings at any time, though some parts of the website may not work as well if you do.

We only share your information when it is needed, appropriate, and lawful to do so. This includes staff and contractors involved in your care, and trusted systems we use to run our operations. We may also share information with other support providers involved in your care, but only with your knowledge and agreement.

You have the right to ask us what personal information we hold about you, request a correction if something is wrong, or ask us to delete information where it is no longer needed. To do any of these things, simply get in touch with us using the contact details below. We will get back to you as quickly as we can.

If you have a concern about how we have handled your personal information, please contact us first so we have the chance to put things right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us.
Email: info@gvss.au Phone: 0285298232 Post: PO Box 3226, Thornton, NSW 2322

We may update this Privacy Policy from time to time to reflect changes in how we work or changes in the law. When we do, we will update the date at the top of this page. We encourage you to check back occasionally.